Last updated: July 21, 2026

This Privacy Policy describes how SALTUM (“SALTUM,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit www.saltum.com (the “Site”), place an order, create an account, join the SALTUM Move Club, subscribe to marketing communications, contact customer support, or otherwise use our services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

1. Personal Information We Collect

The information we collect depends on how you interact with SALTUM. We may collect the following categories of personal information.

Information You Provide Directly

• Contact information: name, email address, telephone number, billing address, and shipping address.
• Order information: products purchased, order history, order value, delivery preferences, returns, exchanges, and refund information.
• Account information: login credentials, account preferences, saved addresses, and account activity.
• Move Club information: membership details, points, rewards, referrals, and redemption history.
• Customer support information: order number, correspondence, product questions, return requests, photographs, reviews, and other information you provide when contacting us.
• Marketing preferences: your email or SMS subscription status, consent records, and communication preferences.
• User-generated content: product reviews, survey responses, social media submissions, photographs, or other content you choose to submit.

Payment Information

Payments are processed through Shopify and our authorized payment providers. Depending on the payment method you select, these providers may collect payment-card details, billing information, PayPal information, or other payment credentials.

SALTUM generally does not directly store complete payment-card numbers. Payment information is handled by the relevant payment processor in accordance with its own privacy and security practices.

Information Collected Automatically

When you access the Site, we and our service providers may automatically collect information such as:

• IP address and approximate location;
• browser, device type, operating system, and language;
• time zone and device identifiers;
• pages, products, collections, and advertisements viewed;
• search terms, referring pages, and links clicked;
• cart, checkout, and purchase activity;
• cookie identifiers and marketing attribution information; and
• how you navigate and interact with the Site.

This information may be collected through cookies, pixels, tags, local storage, software development kits, server logs, and similar technologies.

Information From Third Parties

We may receive information from third parties that support our Services, including:

• Shopify and Shopify applications;
• payment processors;
• shipping carriers and fulfillment providers;
• marketing and loyalty platforms;
• analytics and advertising partners;
• fraud-prevention and security providers;
• social media platforms; and
• customer service and review platforms.

2. How We Use Personal Information

We may use personal information to:

• operate and maintain the Site;
• process payments and complete transactions;
• prepare, fulfill, ship, and track orders;
• provide order confirmations, invoices, and delivery updates;
• process cancellations, returns, exchanges, and refunds;
• create and manage customer accounts;
• operate the SALTUM Move Club and administer points and rewards;
• respond to customer service requests;
• personalize products, content, and recommendations;
• send marketing communications where permitted;
• measure the performance of our Site, campaigns, and advertisements;
• detect, investigate, and prevent fraud or misuse;
• protect our customers, business, systems, and legal rights;
• comply with applicable laws and lawful requests; and
• improve our products, Services, and customer experience.

3. Marketing Communications

Email Marketing

If you subscribe to SALTUM marketing emails, we may send you information about products, collections, promotions, Move Club rewards, events, and other brand updates.

You can unsubscribe at any time by selecting the unsubscribe link in an email. Unsubscribing from marketing emails does not prevent us from sending transactional messages, such as order confirmations, shipping updates, return information, or account notices.

SMS Marketing

Where SALTUM offers SMS marketing, we will send promotional text messages only where you have provided the required consent. Consent to receive marketing messages is not a condition of purchase.

You may opt out by following the instructions provided in the message. Message and data rates may apply depending on your mobile carrier and plan.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, understand Site usage, improve performance, prevent fraud, and provide relevant marketing.

These technologies may include the following categories:

• Strictly necessary cookies: required for essential functions such as cart, checkout, account login, security, and payment processing.
• Functional cookies: remember settings such as language, region, account preferences, and other choices.
• Analytics cookies: help us understand traffic, navigation, engagement, and Site performance.
• Advertising cookies: help measure marketing campaigns, limit repeated advertisements, and show content that may be relevant to your interests.

Where required by law, non-essential cookies are used only after you provide consent. You can manage available choices through the cookie banner or privacy settings displayed on the Site.

You may also adjust cookie settings through your browser. Disabling certain cookies may affect Site functionality, account access, checkout, saved preferences, or other features.

5. Analytics and Advertising

We may work with analytics and advertising services, including Google, Meta, Microsoft, TikTok, Pinterest, and similar platforms, depending on the campaigns and technologies active on the Site.

These providers may receive information about your device, Site activity, product views, purchases, interactions with advertisements, and cookie identifiers. They may use this information to:

• measure traffic and campaign performance;
• attribute purchases to marketing campaigns;
• create or measure advertising audiences;
• prevent fraud and invalid advertising activity; and
• provide personalized advertising where permitted.

Your choices may be managed through our cookie settings, your browser, or the privacy and advertising controls offered by the relevant platform.

6. How We Disclose Personal Information

We may disclose personal information to service providers and other parties where necessary to operate our business, including:

• Shopify: to host and operate our online store, checkout, customer accounts, analytics, and related commerce services.
• Payment providers: to authorize and process payments, refunds, and fraud checks.
• Fulfillment and shipping providers: to prepare, dispatch, deliver, and track orders.
• Marketing platforms: including email, SMS, loyalty, customer segmentation, and campaign-management providers such as Omnisend.
• Analytics and advertising partners: to understand Site activity, measure campaigns, and provide advertising where permitted.
• Customer service and review providers: to respond to inquiries, manage feedback, and administer product reviews.
• Technology and security providers: to host data, maintain systems, prevent fraud, and protect the Site.
• Professional advisers: such as accountants, auditors, insurers, consultants, and legal advisers.
• Government or legal authorities: where required by applicable law, regulation, court order, or lawful request.

We may also disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

7. Sale and Sharing of Personal Information

SALTUM does not sell personal information for money.

However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. Under those definitions, our use of advertising cookies or disclosure of certain online identifiers to advertising partners may be considered a sale or sharing of personal information.

Where applicable, you may opt out through the cookie or privacy controls available on the Site, through a “Your Privacy Choices” link where displayed, or by contacting us at info@saltum.com.

We do not knowingly sell or share the personal information of individuals under 16 years of age for targeted advertising.

8. Legal Bases for Processing

If you are located in the European Economic Area, United Kingdom, or another jurisdiction that requires a lawful basis, we process personal information based on one or more of the following:

• Performance of a contract: for example, to process and deliver your order.
• Consent: for example, for certain cookies or marketing communications.
• Legitimate interests: for example, improving the Site, preventing fraud, providing customer support, and operating our business, where those interests do not override your rights.
• Legal obligations: for example, maintaining tax, accounting, fraud-prevention, and compliance records.
• Protection of legal rights: where necessary to establish, exercise, or defend legal claims.

9. International Data Transfers

SALTUM operates internationally and uses service providers located in multiple countries. As a result, your personal information may be transferred to, stored in, or processed outside the country where you live.

Where required, we and our service providers use recognized safeguards for international transfers, such as contractual protections or other legally approved transfer mechanisms.

Shopify may process merchant and customer information in multiple jurisdictions as described in Shopify’s privacy documentation: Shopify Privacy Policy .

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• provide the Services;
• complete orders and manage customer accounts;
• maintain tax, accounting, and transaction records;
• administer returns, warranties, rewards, and disputes;
• prevent fraud and protect our legal rights; and
• comply with applicable legal obligations.

Retention periods vary depending on the nature of the information, why it was collected, and applicable legal requirements. When information is no longer required, we may delete, anonymize, or securely restrict it.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no transmission or storage system is completely secure. We cannot guarantee absolute security, and you are responsible for keeping your account password and login details confidential.

12. Automated Processing and Fraud Prevention

We and our providers may use automated tools to identify potentially fraudulent, unauthorized, or high-risk transactions.

For example, Shopify and payment providers may temporarily restrict transactions, payment methods, devices, cards, or IP addresses associated with suspected fraud or repeated failed payment attempts.

SALTUM does not ordinarily make decisions based solely on automated processing that produce legal or similarly significant effects on customers, except where permitted by law and subject to appropriate safeguards.

13. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of certain personal information;
• request a portable copy of certain information;
• restrict or object to certain processing;
• withdraw consent where processing is based on consent;
• opt out of targeted advertising or certain data sharing;
• appeal a decision concerning a privacy request, where applicable; and
• submit a complaint to a relevant data-protection authority.

To submit a privacy request, email info@saltum.com with the subject line “Privacy Request.”

To protect your information, we may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, but we may require proof of their authority and verification of the consumer’s identity.

We will not discriminate against you for exercising applicable privacy rights.

14. California and Other U.S. State Privacy Rights

Residents of California and certain other U.S. states may have rights to know, access, correct, delete, or obtain a copy of personal information, and to opt out of certain sales, sharing, targeted advertising, or profiling.

As described above, SALTUM does not sell personal information for money. Certain advertising technologies may nevertheless qualify as “sharing,” “sale,” or “targeted advertising” under broadly defined state privacy laws.

Applicable choices may be exercised through the Site’s cookie or privacy settings or by emailing info@saltum.com.

15. European and United Kingdom Privacy Rights

If you are located in the European Economic Area or United Kingdom, you may have rights under applicable data-protection law, including access, correction, deletion, restriction, objection, and data portability.

You may also withdraw consent at any time where consent is the legal basis for processing. Withdrawal does not affect the lawfulness of processing completed before consent was withdrawn.

You may lodge a complaint with the data-protection authority in the country where you live or work. We encourage you to contact us first so that we can try to resolve your concern.

16. Children’s Privacy

The Services are intended for a general audience and are not directed to children. We do not knowingly collect personal information from children below the minimum age required by applicable law.

If you are a parent or guardian and believe that a child has provided us with personal information, contact info@saltum.com so that we can review and, where appropriate, delete the information.

17. Third-Party Websites

The Site may contain links to third-party websites, platforms, carriers, payment providers, or social media services.

We are not responsible for the privacy, security, accuracy, or content of third-party services. We recommend reviewing the privacy policy of each third party before providing personal information.

18. Do Not Track and Preference Signals

Some browsers offer “Do Not Track” settings. Because there is not a universally accepted standard for these signals, the Site may not respond to all Do Not Track requests.

Where required by applicable law and supported by our systems, we may recognize legally valid browser-based opt-out preference signals.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, service providers, legal obligations, or business operations.

The revised version will be posted on this page with an updated “Last updated” date. Where required, we will provide additional notice of material changes.

20. Contact Us

For questions about this Privacy Policy, to exercise your privacy rights, or to submit a privacy complaint, contact:

SALTUM
Attn: Privacy
Email: info@saltum.com
Website: https://www.saltum.com

Please include enough information for us to understand and respond to your request. Do not send complete payment-card numbers, passwords, or other highly sensitive information by email.