Ketentuan Layanan

 

Last updated: July 21, 2026

Welcome to SALTUM. These Terms of Service (“Terms”) govern your access to and use of www.saltum.com (the “Site”), including any purchases, accounts, loyalty programs, communications, content, features, and services offered through the Site (collectively, the “Services”).

Throughout these Terms, “SALTUM,” “we,” “us,” and “our” refer to the operator of the Site. “You” and “your” refer to any visitor, customer, account holder, or other user of the Services.

By visiting the Site, creating an account, joining a SALTUM program, or purchasing a product, you agree to be bound by these Terms and by any policies referenced in them. If you do not agree, please do not use the Services.

1. Eligibility and Acceptance

You must be legally capable of entering into a binding agreement in your jurisdiction to use the Services or make a purchase.

If you are using the Services on behalf of a company or another organization, you represent that you have authority to bind that organization to these Terms.

You may not use the Services for any unlawful, fraudulent, abusive, or unauthorized purpose.

2. Online Store Terms

The Site is hosted by Shopify, which provides the ecommerce platform that allows us to offer products and Services to you.

You agree to provide current, complete, and accurate account, billing, delivery, and payment information when placing an order.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account. Please contact us promptly if you believe your account has been accessed or used without authorization.

3. Product Information

We make reasonable efforts to display product descriptions, photographs, colors, measurements, materials, features, and prices accurately.

However, the appearance of colors may vary depending on your screen, device, lighting, and display settings. Minor differences in color, texture, stitching, measurements, or finishing may occur between production batches and do not necessarily constitute a defect.

Product measurements are approximate. Please review the relevant product page and SALTUM Size Guide before ordering.

We reserve the right to modify, update, discontinue, or limit the availability of any product without prior notice.

4. Prices and Currency

Product prices are displayed in the currency selected on the Site or otherwise shown at checkout.

Prices may change without notice. A price change will not normally affect an order that has already been accepted, except where an obvious pricing or technical error has occurred.

Your bank, card issuer, or payment provider may apply currency-conversion, international-transaction, or other fees. These fees are not charged or controlled by SALTUM.

Unless otherwise stated, product prices do not include customs duties, import taxes, or other destination-country charges.

5. Orders and Order Acceptance

Submitting an order does not guarantee acceptance. An order is accepted after we confirm it and begin processing or dispatching the products.

We may reject, limit, hold, or cancel an order for reasons including:

  • product unavailability;
  • incorrect product or pricing information;
  • payment authorization failure;
  • suspected fraud or unauthorized activity;
  • incorrect or incomplete delivery details;
  • quantity or purchase limits;
  • suspected resale or commercial misuse; or
  • legal, regulatory, or shipping restrictions.

If we cancel an order after receiving payment, we will issue the applicable refund to the original payment method.

We may limit or cancel quantities purchased per person, household, account, payment method, delivery address, or order.

6. Payment

Available payment methods are displayed at checkout. Payments may be processed by Shopify Payments, PayPal, Shop Pay, card networks, digital wallets, or other authorized payment providers.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges.

We do not generally store complete payment-card numbers. Payment information is processed by authorized payment providers according to their own terms and privacy practices.

7. Order Changes and Cancellations

If you need to change or cancel an order, contact info@saltum.com as soon as possible.

Cancellation requests may be submitted within 24 hours of placing the order. We cannot guarantee that a cancellation or change can be completed once processing has begun.

Orders that have already been dispatched cannot be cancelled. After delivery, eligible products may be returned in accordance with our Returns & Refunds Policy .

8. Shipping and Delivery

Shipping methods, costs, delivery estimates, destination restrictions, and tracking information are described in our Shipping & Delivery Policy .

Delivery dates are estimates and are not guaranteed. Delays may occur because of customs clearance, holidays, peak periods, weather, incorrect addresses, carrier disruptions, or circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address. Additional charges resulting from an incorrect address, refused delivery, failed delivery, or unclaimed parcel may be deducted from any applicable refund where permitted by law.

Risk of loss and title to products pass in accordance with applicable law and the delivery terms used for the order.

9. International Orders, Duties, and Taxes

International orders may be subject to customs duties, import taxes, handling charges, brokerage fees, or other destination-country charges.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Customs authorities may require additional personal or identification information before releasing a parcel. Failure to provide required information may delay or prevent delivery.

SALTUM does not control customs assessments and cannot guarantee that an order will be free from local duties or taxes.

10. Returns, Exchanges, and Refunds

Eligible products may be returned or exchanged within 30 days of receiving the order, subject to the conditions stated in our Returns & Refunds Policy .

Products must generally remain unworn, unwashed, unused, and in their original condition, with original tags, packaging, and included parts intact.

Customers are responsible for standard return shipping costs unless the item arrived damaged, defective, or incorrect, or applicable law requires otherwise.

Approved refunds are released to the original payment method. Final posting times may vary depending on the bank or payment provider.

11. Promotions and Discount Codes

Promotions, discount codes, gifts, bundles, referral offers, and limited- time campaigns may be subject to separate conditions, including eligible products, minimum purchase amounts, dates, territories, and usage limits.

Unless expressly stated otherwise:

  • only one discount code or reward may be used per order;
  • discounts cannot be applied retroactively;
  • offers cannot be redeemed for cash;
  • offers may exclude selected products or collections;
  • free gifts are subject to availability; and
  • offers may be modified or withdrawn before an order is completed.

We may cancel or refuse a discount, gift, or promotion where we reasonably believe it has been used fraudulently, improperly, or in violation of its conditions.

12. SALTUM Move Club

The SALTUM Move Club is our loyalty and rewards program. Eligible members may earn points or rewards through qualifying purchases and other activities listed on the Move Club page .

Move Club points, rewards, and benefits:

  • have no cash value;
  • cannot be sold, transferred, or exchanged for cash;
  • may be subject to minimum redemption requirements;
  • may expire or be adjusted as disclosed in the program;
  • may not be combined with other offers unless stated; and
  • may be cancelled if obtained through fraud, abuse, or error.

We may modify, suspend, or discontinue the Move Club or any reward, subject to applicable law. Changes will not affect rights that cannot legally be limited.

13. Gift Cards and Store Credit

Gift cards, gift codes, and store credit may be subject to separate conditions shown when issued or purchased.

Unless required by law, gift cards and store credit are not redeemable for cash, cannot be replaced if lost or used without authorization, and may not be used to purchase other gift cards.

14. Product Reviews and User Content

You may be able to submit reviews, comments, photographs, videos, survey responses, social media content, or other materials (“User Content”).

By submitting User Content, you confirm that:

  • you own the content or have permission to use it;
  • the content is accurate to the best of your knowledge;
  • the content does not infringe another person’s rights;
  • the content is not unlawful, misleading, defamatory, or abusive; and
  • the content does not contain malicious code or unauthorized advertising.

To the extent permitted by law, you grant SALTUM a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, adapt, publish, translate, display, distribute, and promote submitted User Content in connection with our business, marketing, website, social media, and Services.

We may moderate, remove, or decline User Content at our discretion, but we are not obligated to monitor all submissions.

15. Intellectual Property

The Site and its content—including the SALTUM name, logos, trademarks, product names, photographs, graphics, videos, text, designs, layouts, software, and other materials—are owned by or licensed to SALTUM and are protected by intellectual-property laws.

You may use the Site only for personal, non-commercial shopping and informational purposes.

Without our prior written permission, you may not copy, reproduce, distribute, modify, publish, scrape, frame, sell, license, reverse engineer, or commercially exploit any portion of the Site or its content.

16. Prohibited Uses

You must not use the Site or Services to:

  • violate any applicable law or regulation;
  • infringe intellectual-property, privacy, or other rights;
  • submit false, misleading, or fraudulent information;
  • impersonate another person or misrepresent your identity;
  • interfere with the security or operation of the Site;
  • introduce malware, viruses, or harmful code;
  • scrape, crawl, harvest, or extract data without authorization;
  • circumvent purchase, promotion, account, or security restrictions;
  • use automated systems to make purchases or create accounts;
  • harass, threaten, abuse, or harm another person;
  • send spam or unauthorized commercial communications; or
  • use the Services for unauthorized resale or commercial exploitation.

We may suspend or terminate access where we reasonably believe these restrictions have been violated.

17. Third-Party Services and Links

The Site may include links to or integrations with third-party services, such as Shopify, payment providers, shipping carriers, social media platforms, tracking websites, review providers, and marketing services.

We are not responsible for the availability, accuracy, security, content, products, services, or privacy practices of third parties.

Your use of a third-party service is governed by that provider’s terms and policies. Please review them before providing personal information or completing a transaction.

18. Privacy

Our collection and use of personal information are described in our Privacy Policy .

By using the Services, you acknowledge that personal information may be processed by SALTUM and authorized service providers as described in that policy.

19. Errors, Inaccuracies, and Omissions

The Site may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, availability, or other information.

We reserve the right to correct errors, update information, and cancel affected orders where permitted by law.

If an obvious error affects your order, we may contact you to confirm whether you wish to continue under the corrected information.

20. Availability of the Services

We may modify, suspend, restrict, or discontinue any portion of the Site or Services at any time.

We do not guarantee that the Site will always be available, uninterrupted, secure, or free from errors. Maintenance, updates, technical failures, third-party disruptions, or events outside our control may affect availability.

21. Disclaimer of Warranties

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

To the fullest extent permitted by applicable law, the Site, Services, and content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.

We do not warrant that the Services will be uninterrupted, error-free, completely secure, or suitable for every individual purpose.

Product-performance claims are subject to the product description, intended use, care instructions, testing conditions, and normal product variation.

22. Limitation of Liability

Nothing in these Terms limits liability that cannot legally be limited, including liability arising from fraud, willful misconduct, or other matters protected by mandatory consumer law.

To the fullest extent permitted by applicable law, SALTUM and its affiliates, directors, employees, agents, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, opportunity, goodwill, or business.

Where liability may lawfully be limited, SALTUM’s total liability arising from a particular order will not exceed the amount paid for the product or order giving rise to the claim.

These limitations do not affect any statutory rights or remedies that cannot be waived.

23. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless SALTUM and its affiliates, personnel, contractors, licensors, suppliers, and service providers from claims, losses, liabilities, and reasonable costs arising from:

  • your unlawful or unauthorized use of the Services;
  • your violation of these Terms;
  • your infringement of another person’s rights; or
  • User Content submitted by you.

This provision does not apply where prohibited by consumer-protection law.

24. Force Majeure

SALTUM will not be responsible for delays or failures caused by events outside our reasonable control, including natural disasters, severe weather, epidemics, war, civil unrest, strikes, transportation failures, customs delays, carrier disruptions, power failures, cyber incidents, government action, or supply-chain interruption.

25. Termination

These Terms remain effective until terminated by you or SALTUM.

You may stop using the Services at any time. We may suspend or terminate access if you violate these Terms, create risk or liability, engage in fraudulent activity, or misuse the Services.

Provisions that by their nature should survive termination—including intellectual-property, payment, liability, indemnification, dispute, and enforcement provisions—will continue to apply.

26. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will continue in effect.

27. No Waiver

A failure or delay by SALTUM to enforce any provision does not waive our right to enforce it later.

28. Entire Agreement

These Terms, together with the policies and notices referenced on the Site, form the entire agreement between you and SALTUM concerning the Services and replace prior communications relating to the same subject.

29. Governing Law and Disputes

These Terms are governed by the laws applicable to the entity operating SALTUM, without limiting any mandatory consumer rights available under the laws of your place of residence.

Before starting formal proceedings, we encourage you to contact info@saltum.com so that we can try to resolve the issue.

Any dispute will be handled by the courts or dispute-resolution bodies having jurisdiction under applicable law. Nothing in this section removes a consumer’s right to bring a claim in a forum protected by mandatory consumer law.

30. Changes to These Terms

We may update these Terms to reflect changes to our Services, business practices, technologies, or legal obligations.

The revised Terms will be posted on this page with an updated “Last updated” date. Your continued use of the Services after an update constitutes acceptance to the extent permitted by law.

31. Contact Information

Questions about these Terms may be sent to:

SALTUM
Email: info@saltum.com
Website: https://www.saltum.com